Tech Support: Computer & Internet
for private individuals or commercial enterprises.

Check out your options below:

I. "Call Back" service: This is where we hold your hand and walk you through fixing any problems over the phone. This is does not include any onsite support. Note that the effective rate is $30 per hour for this support. There is a $5 minimum billing amount. We bill to the minute, so it is possible to only spend $5, for 10 minutes, to fix a problem yourself, with our assistance.

Send us an email us at help. We'll call you back and charge $0.50 per minute for our call back phone assistance as well as for time spent researching and answering email. We do not accept incoming phone calls, which saves both of us money. We only call out.

1. We call you back,
2. you tell us your problems,
3. we walk you through fixing it.

II. Small Business "On-Site" Service Calls and Support Services:

When you have a computer crash and need it repaired, data saved, and back up running, call us. We'll come to you, work on your problems on an as needed basis. Our rate is $60 per hour.

If this sounds like a lot, imagine this situation:

A computer crashes. You pay an employee to take the computer to a repair shop. You pay the repair shop to fix the computer and re-install any needed software. You pay an employee to pick it up and set it up again in your office. And you paid for the loss in business because you didn't have a needed computer for an unknown number of days. By this time, you've paid a lot! You might as well purchase a new computer and have it shipped to you.

With us you have the added benefit of actually seeing that we don't stand around drinking coffee and talking about baseball while your computer sits on a shelf. When our people come to work, they only get to go home when the job is done. So they are well motivated to stay focused on task.

III. Small Business "On Call" Subscription for On-Site Support Services:

Stop paying someone an annual full time salary just to fix the occasional problem and be "on call" by hanging out your office waiting for something to happen. Actual emergencies are only likely to occur a few times a year. By only paying a fraction of an employees salary you can save big! Let us be "on call" for emergencies as well as available for more regular maintenance, repair, modification of your existing computer hardware and software, virus repair, crashes, and software updating.

If this describes your business, you should call us:

If you are a small business owner you probably use an accounting service to pay employees and process accounts. This is parallel to what we offer. You can't afford to pay a full time accountant for only a fraction of a months work. So you contract with an accounting service which can allocate individual accountants to multiple small companies to completely fill their workload while only charging you a fraction of what it would cost you to hire someone full time.

We can provide all the same services for a fraction of the cost. For example, if you're paying someone $2000 a month now, our $500 a month fee will cut your cost for these same services to one fourth. Large companies, universities, and hospitals, for example, have so many needs and computers it makes sense to pay someone full time, because their workload can always fill the individuals time. However for small businesses it is rarely the case that they can fill a professional computer and internet technician's time.

Priority commitments can be made by contract to dedicate tech's for your company 24 hours a day. Simply email our help and describe the scale of your business needs.

On-site services are not available everywhere, so send us an email and ask about your area!
We are currently available in Central Indiana and expanding.